At Cozy Cradles (operated by Crazy Me Gifts & Apparel), we strive to deliver your order as quickly and safely as possible. Please review our shipping policy below to understand our processing and delivery timeframes.
1. Processing & Delivery Times
Total estimated delivery time consists of two parts: Processing Time and Shipping Time.
- Order Processing Time: 3 – 5 business days (Monday – Friday)
- During this period, your order is verified, prepared, quality checked, and packaged.
- Shipping / Transit Time: 5 – 8 business days (Monday – Friday)
- This is the estimated time it takes for your package to travel from our dispatch facility to your shipping address after being handed to the carrier.
- Estimated Total Delivery Time: 8 – 13 business days
Note: Processing and shipping times do not include weekends or public holidays.
2. Order Tracking
Once your order has been packaged and shipped, you will receive a shipping confirmation email containing your tracking number and a link to trace your package in real-time.
Please allow up to 24–48 hours for the carrier to update the tracking status after your label has been created.
3. Shipping Rates
Shipping costs are calculated and displayed at checkout before you complete your purchase. Any applicable promotions or discounts on shipping will also be reflected at checkout.
4. Shipping Addresses & Delivery
- Please ensure that your shipping address is complete, correct, and accurately formatted at checkout.
- We are not responsible for orders delivered to incorrect addresses provided by the customer. If you notice an error in your shipping address, please contact us immediately at support@cozycradles.com within 24 hours of placing your order so we can attempt to correct it before dispatch.
5. Lost, Stolen, or Delayed Packages
- Delays: While we make every effort to ensure timely delivery, carrier delays due to weather conditions, high seasonal volume, or unforeseen circumstances may occasionally occur.
- Lost or Stolen Packages: If your tracking information states that your package was delivered but you have not received it, please check around your residence, with neighbors, or contact the local carrier first. If you still cannot locate it, please reach out to our support team.
6. Contact Us
If you have any questions or need assistance regarding your order or shipping status, please contact our customer support team:
- Store Name: Cozy Cradles
- Company Name: Crazy Me Gifts & Apparel
- Domain: cozycradles.com
- Email: support@cozycradles.com
- Phone: +1 270-684-5412
- Address: 235 E 20th St, Owensboro, KY 42303, United States