At Cozy Cradles (operated by Crazy Me Gifts & Apparel), we want you to love your purchase. If you are not completely satisfied with your order, we are here to help.
1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return or exchange.
To be eligible for a return:
- The item must be unused, unwashed, and in the same condition that you received it.
- The item must be in its original packaging with all tags intact.
- You must provide a proof of purchase or order number.
2. How to Initiate a Return or Exchange
To start a return or exchange, please follow these steps:
- Contact our support team at support@cozycradles.com with your order number, reason for the return/exchange, and photos if the item is damaged or defective.
- Once your request is reviewed and approved, we will provide you with instructions on how and where to send your package.
- Package the item securely and ship it back to our return address provided below.
Note: Returns sent back to us without first requesting a return will not be accepted.
3. Exchanges
We accept exchanges within the 30-day window! If you would like to exchange an item for a different size, color, or alternative product:
- Contact us at support@cozycradles.com to confirm availability and initiate the exchange process.
- Once we receive and inspect the original item, we will process and ship your replacement item.
4. Return Shipping Costs
- Defective, Damaged, or Incorrect Items: If the return is due to an error on our part (e.g., damaged, defective, or wrong item shipped), we will provide a prepaid return shipping label or reimburse the return shipping fees.
- Change of Mind / Standard Returns / Exchanges: Customers are responsible for paying the return shipping costs unless the return is due to a product defect or store error. Original shipping costs are non-refundable.
5. Refunds
- Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
- If approved, your refund will be processed back to your original payment method within 5 to 10 business days.
- Please note that processing times may vary depending on your bank or credit card provider.
6. Damaged or Faulty Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or if you receive the wrong item, please contact us immediately at support@cozycradles.com with photos of the issue so we can evaluate and resolve it right away.
7. Contact Us
If you have any questions regarding returns, exchanges, or refunds, please reach out to us:
- Store Name: Cozy Cradles
- Company Name: Crazy Me Gifts & Apparel
- Domain: cozycradles.com
- Email: support@cozycradles.com
- Phone: +1 270-684-5412
- Return Address: 235 E 20th St, Owensboro, KY 42303, United States