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Help center

Orders and tracking

How do I track my order?

When your order ships, we send a shipping confirmation email with your tracking number and a tracking link. You can also enter your order number and billing email on the Track your order page. Please allow 24–48 hours after the label is created for the carrier to show the first update.

I made a mistake in my shipping address. What should I do?

Email support@cozycradles.com within 24 hours of placing your order with your order number and the correct address, so we can try to fix it before the order is dispatched. We are not responsible for orders delivered to an incorrect address entered at checkout.

Shipping

Where do you ship?

We ship to addresses in the contiguous United States. We don’t ship to Alaska, Hawaii or outside the United States.

How much is shipping?

Shipping is free on every order, with no minimum.

My package shows as delivered, but I can’t find it.

Please check around your home and with your neighbors, and contact the local carrier. If you still can’t find it, email us and we will help.

Tires and sizes

How do I find my tire size?

Look at the sidewall of your current tire: the size looks like 225/65R17 (225 = width in millimeters, 65 = sidewall height as a % of the width, R = radial, 17 = wheel diameter in inches). You can also find the original size on the sticker inside the driver’s door frame or in your owner’s manual. Trims of the same model can use different sizes, so check your own vehicle.

Is 17.5″ the same as 17″?

No. A 17.5″ tire does not fit a 17″ wheel. Make sure the rim size matches exactly.

Does the price include the wheel?

No, unless the listing title says it comes mounted on a wheel or rim.

Is the price for one tire or a set?

It depends on the listing. Most listings are a single tire; some are a pair or a set of four and say so in the title.

Do you install tires?

No. We ship the tires to your address; mounting and installation are not included.

Returns and refunds

You have 30 days from the date you receive your order to request a return or exchange. Items must be unused and in their original condition, with proof of purchase. Email support@cozycradles.com first — returns sent without an approved request can’t be accepted. If an item arrives damaged, defective or wrong, contact us right away with photos and we’ll cover the return shipping. Approved refunds are processed back to your original payment method within 5–10 business days. Full details: Refund and Returns Policy.

Payment

We accept PayPal and major credit and debit cards through PayPal’s secure checkout.

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