Refunds & Returns
Here at Cozy Cradles our customers are important to us, and we want you to be happy with your purchase.
It's important that you inspect your goods as soon as possible after they have been delivered. If any items are damaged or missing, item, please contact us at support@cozycradles.com and we will guide you through our simple return process. Please refer to the guide below for additional details.
Shipped Orders
Order Delays:
If an order lacks tracking information, is in transit, is pending, or expired beyond 60 days from the original shipping date (45 days for U.S. orders), Cozy Cradles will offer a refund or resend the product at Cozy Cradles expense. Exceptions apply to certain shipping methods and destinations.
Delivered Orders:
Cozy Cradles will not process refunds or replacements if the tracking information indicates the order was delivered. In cases where the package wasn’t received, a non-delivery certification from the local post office is required for a refund or replacement.
Damaged Products:
A full refund or replacement is provided for items that arrive damaged within 30 days of delivery. All refund or replacement requests for damaged products will need to be validated through photo or video evidence submitted to Cozy Cradles for approval prior to a refund being issued.
Incorrect or Missing Products:
A full refund or replacement will be provided for incorrect or missing items that were shipped. All refund or replacement requests for incorrect or missing products will need to be validated through photo or video evidence submitted to Cozy Cradles for approval prior to a refund being issued.
Order Cancellations:
A full refund is available for orders canceled before being processed and shipped by our warehouse.